Lider Kozmetik is committed to complying with national and international standards and regulations, continuously enhancing product and operational quality while minimizing environmental impact with a people- and eco-conscious approach.

To ensure “Product Safety and Sustainable Quality,” all processes are defined within an integrated management system and standardized through procedures and guidelines. These processes are closely monitored through internal audits, and our quality and management systems are certified with internationally recognized accreditations.

Equipped with state-of-the-art technology, our quality control and microbiology laboratories conduct thorough analyses and inspections at every stage—from warehouse entry to final product shipment. These
analyses are documented with official certification reports, ensuring the highest level of product safety.

With a focus on continuous improvement, any process-related issues are tracked using the DF system, identifying root causes and implementing preventive and corrective actions.

Customer satisfaction is a top priority. All customer complaints are meticulously reviewed, and necessary actions are taken. Additionally, biannual customer satisfaction surveys help us gather feedback, leading to
continuous improvements.

Planned training programs throughout the year help instill a strong quality culture and enhance awareness across all levels of the organization.